What competencies do you need to be successful in your job? How do these change as your role changes and as you grow in your career? How does this compare with what’s required of a colleague in a different role at the same level?
We’re taking a consistent approach to this and have developed clear definitions of what behaviours and skills are expected of our people across levels, irrespective of which job family they’re in. These are known as core competencies. We will also have functional competencies, which are specific to job roles. These are set out locally in the job description and through discussion with managers.
There are 7 core competencies: Commercial Judgement, Engage & Influence, Customer Obsession, Outcome Focused, Personal & Team Leadership, Manage & Lead Change and Managing Risk & Compliance.
These competencies indicate what behaviours are expected from you in your role. There are four levels - Foundation, Intermediate, Advanced and Expert – that reflect expectations at each level and show how these evolve as your career progresses through levels. If you want to find learning to develop you in your current role, and to help you to develop to progress to the next level of your career, then talk to your manager or look on Grow
If you are in one of the 4 job families we launched in 2017 (care support, clinical, sales and customer service), you will be able to access your job profile, which describes what core competencies are key for you to be successful in your role. You can also see what core competencies are needed for other roles in your job family.
If you are in one of the job families launching now and into 2018, we suggest that you review the competencies and discuss with your manager the ones that are key to your role, or potential future roles.